↑Your download is up here. Click it to open.

e-vos Remote Support
Need help? Call SUPPORT_PHONE

Let's get you connected

Follow these 3 steps while you're on the phone with your technician.

1

Download

Download Support Client 
Starting your download…

Can't find it?

You're on a phone or tablet. Remote support only works on a Windows PC or Mac. Please open this page on your computer.

2

Open it

  • Click the file in the top-right of your browser.
  • Windows asks to allow changes? Click Yes
  • See "Windows protected your PC"? Click More info then Run anyway
3

Read us the number

A window will show your Client ID. Read it to your technician and keep the window open.

Having trouble?

The download didn't start

Click the big blue Download button at the top of this page. If your browser asks whether to keep or save the file, choose Keep or Save.

I downloaded it but can't find it
  • Chrome, Edge, Firefox, Safari: click the download icon (↓) in the top-right corner of the browser window.
  • Windows: open File Explorer and click Downloads on the left side.
  • Mac: click the Downloads folder on the right side of the Dock (bottom of the screen), or open Finder and click Downloads.
My computer says the file might be unsafe

The e-vos Support Client is safe to run. On Windows, click More info then Run anyway. On a Mac, click Open. If you're unsure, ask your technician before continuing.

I closed the window with the number

No problem. Open the downloaded file again and the number will reappear.

I'm on a phone or tablet

Remote support only works on a Windows PC or Mac. Please open this page on your computer.